Warranty and Repairs

All watches purchased from NZ Watch Store is covered by Mechanical warranty for a period of 1 (One) year from the original date of purchase under the terms and conditions of this warranty. A copy of the receipt in the warranty booklet is required for proof of purchase.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, we cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends one years from the date the replacement watch is received.

This Warranty Does Not Cover:

  • Any defects in materials and workmanship of battery, case, crystal, strap or bracelet.
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • Water damage.

This warranty is void if the watch has been damaged by accident, negligence of persons or unauthorized service, or other factors not due to defects in materials or workmanship.

Requesting Warranty and Other Watch Repair

Should you require work under warranty, please send us an email with a copy of your sales receipt and a description of the problem. We will get back to you with the instructions to send your watch to us.

Do not send original packaging, as it will not be returned. We highly recommend you insure your parcel and adequately protect the watch during shipment. We are not responsible for product lost or damaged during shipment.