Returns & Exchanges

It's OK to change your mind.

 

NZ Watch Store proudly offers no-hassle return policy on all orders. So if you bought something from NZ Watch Store and is not 200% satisfied with the item, you can ask for return and we promise , we won't ask "WHY" and no paperwork of course ! Now that's what we call it Hassle free. Any return must meet 3 simple requirements:

 

1. Products are not eligible for return if they have been worn, used, adjusted, or sized.

2. Product return request should be sent to us within 5 days of receiving product

3. The original manufacturer packaging and materials must be returned in their original condition.
Please note, all returns & Exchanges are subject to 15% restocking fee regardless of the order amount (unless arranged before making an order). Refund will be issued as per our refund policy which is mentioned below.
 

REFUND POLICY

Please note any return is subject to approval when all the above stated requirements are fulfilled . When your return is received and accepted, Store credit will be issued less 15% of product price as Restocking fee. Store credit can be used towards any other item listed on the website (including sale items).

 

RETURN SHIPPING

When returning an item, we highly recommend to use tracked service with included insurance. Please note that we are not responsible for return shipping and liability. If you would like to return your order, please contact our fast and friendly customer service support@nzwatchstore.co.nz

 

ORDER CANCELLATION & EXCHANGES

Changed your mind after placing an order or did you find something better ? No worries, just let us know within 4 (Four) hours of placing an order and we'll change or refund your order for no additional charge. However, if you decide to change your order after this time frame, we consider it as a return and any refund (or change) will be issued less 15% of product price as Restocking fee. If you are looking to change your order to something else, please do let us know as soon as possible and we might be able to change your order without any additional charge but this cannot be guaranteed after 4 hour limit.